We accept payment through Paypal , Credit/Debit Card.

All our prices and listed in US dollars. To help customers approximate the USD values in their local currency, please use www.xe.com.

An automated email will be sent to confirm your order, It usually takes a couple of hours for us to respond to your order. We seek your understanding that timings may differ due to time difference/ All BOLDR orders are usually shipped out within 2 working days. The tracking email will be sent to you once the parcel has been shipped.

Here at BOLDR Supply Co, we ship worldwide. We provide free shipping through local post or registered posts through DHL, FedEx, UPS with an additional fee of USD30. For more information on the shipping rates please email support@boldrsupply.co

We aim to dispatch your order within 24 business hours of verification, though this may vary depending on the current workload of our warehouse. UPS/FedEx/DHL pledges worldwide delivery within 5 business days.

Available stocks will be shipped within 24 hours of order placement from Monday – Friday, 9am to 6pm. (Orders placed on weekends will be shipped on the following Monday).

However, holidays and/or other circumstances might interfere and/or delay shipments. In areas where our carriers do not deliver, we reserve the right to use another carrier or cancel the order.

When the order is shipped, Clients will first receive an E-mail specifying the order confirmation. Once the item has been shipped, another E-mail with the tracking link will be sent, to allow the customer to monitor the shipment status. In the event of delays in Customs, Clients will be notified directly by the courier.

It usually takes approximately four to fourteen working days to arrive at the destination depending on mode of shipping and destination. Orders might be delayed during public holidays and festive seasons. Due to potential delays in your country's customs process, we cannot guarantee delivery times.

We’re currently not able to ship to APO’s but we do recommend that you ship to a friend/relative instead.

All prices stated on our website excludes VAT and/or fees for import and/or customs fees.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We strongly suggest that you contact your local customs office for current charges before your order, so you are not surprised by charges you were not expecting.

You may return any unworn, undamaged BOLDR watch purchased online from boldrsupply.co within 30 days from the date you received it, for a full refund or exchange of product for another product, be it similar or not. For products of higher value, customers simply have to cover the cost difference. Shipping & handling fees are non-refundable. Any returning shipping and PayPal transactional fees will also be borne by the customer.

The watch(es) must not have been worn, altered or strapped on in any way, and must not show any signs of use. 

For returned items (within 30 days) that have been worn and used, all customers will pay a $30 restocking fee per item.

Items must be returned with all original packaging and other accessories (tools, extra straps, etc.) received with the order.

Straps and reduced priced items (reduced retail price, special promotion, sales etc) are considered Final Sales items’ excluding pre-orders. Items under discount or sale are non-refundable, but exchangeable for store credit or exchange of the product for another one, be it similar or not. For products of higher value, customers simply have to cover the cost difference.

Discounted items cannot be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.

To return and/or exchange an item, follow these 3 simple steps:

1. Provide your order number to our team.

2. Submit a picture of the watch and all its accompanying packaging & accessories.

3. We will advise you on the return address to send your watch.

For further assistance, drop us an email at support@boldrsupply.co

Should the item arrive damaged, we will refund or exchange it for you. For more information please contact us at support@boldrsupply.co . Shipping & handling fees are non-refundable. 

Straps and reduced priced items (reduced retail price, special promotion, sales etc) are considered Final Sales items’ excluding pre-orders. Items under discount or sale are non-refundable, but exchangeable for store credit or exchange of the product for another one, be it similar or not. For products of higher value, customers simply have to cover the cost difference.

Discounted items cannot be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.

All BOLDR watches comes with a 2-year warranty on the internal movements of the watch but exclude parts that are subjected to (external) wear. The latter includes but is not limited to, straps, scratches on case, lugs, cracked crystal, water damage due to negligence (Crown not screwed down).

If watch arrived in unsatisfactory condition and/or the movement proves to be defective in material or workmanship under normal use, we will repair/replace your watch and deliver it to you.

We would also require you to return your watch. Please contact us at support@boldrsupply.co and we will walk you through the process.

In the event of a lost parcel, we will get in contact with the courier. Should it really be lost, we will send out a replacement.

We do take utmost care in ensuring that our packages are well wrapped and kept dry. However, in the rare event that the watches arrives in unsatisfactory conditions, do contact us at support@boldrsupply.co, and we will replace the watch for you.

The process of repairs and return of your watch takes about an estimated 8-12 weeks. The repairs may be delayed should there be any other circumstances which might interfere and/or delay the repairs and the shipment.

A return shipping, handling and servicing fee of $25 will apply to all warranty services and will be borne by the customer.

Should the defect be deemed to be (external) wear, the customer will be subjected to the cost of the part (I.E Replacement Bezel, Crystal, Case) on top of the $25 service fee.

Taxes & Duties paid for orders under our Returns & Exchange policy* can be refunded via a Gift Card, redeemable at www.boldrsupply.co (no time limit imposed). We cannot directly reimburse you as these charges were not imposed by our company.